- Solutions
Prevent threats from entering OT networks and ensure industrial network security.
Secure local or remote access to your cloud applications, internal networks and resources.
Detect, remediate, and prevent security issues across the application lifecycle.
Analyze suspicious files or devices with our platform on-prem or in the cloud.
The majority of malware is initiated via email. Protect your organization against advanced email attacks with OPSWAT.
Prevent risky devices including BYOD and IoT from accessing your networks with full endpoint visibility.
Protect your on-prem or cloud storage services and maintain regulatory compliance.
Join hundreds of security vendors benefiting from OPSWAT’s industry-leading device and data security technologies.
Trust no file. Trust no device. - Academy
Use our on-demand courses to get trained and certified on cybersecurity concepts and best practices, Critical Infrastructure Protection (CIP), and OPSWAT products. Both introductory and advanced courses are available.
OPSWAT Academy courses are designed for the learner to build up their cybersecurity expertise through a phased approach.
For OPSWAT customers, the Academy includes advanced training courses for greater ease-of-use and efficiency when using OPSWAT products and services.
Each discipline certification is awarded for one year upon passing the exams on that discipline's courses in OPSWAT Academy.
Registration for OPSWAT Academy is free. After a quick account setup you will have access to the course catalog. Register today and complete the self-paced courses on your own schedule.
Trust no file. Trust no device. - Partners
A Service that verified compatibility and effectiveness of endpoint next-gen antimalware, antimalware and disk encryption products.
Enhance threat prevention by integrating OPSWAT technologies. We partner with technology leaders offering best-of-breed solutions with the goal of building an ecosystem dedicated to data security and compliance using integrated solutions.
Our partner program is aimed at providing the most effective and innovative products and tools to help accelerate your business.
Trust no file. Trust no device. - Services
The OPSWAT’s support team can provide you 24x7x365 coverage via phone, chat, or cases that you log with you.
Take advantage of our instructor led training (ILT) courses or onsite “walk the floor” coaching to augment and expand on the training received through OPSWAT Academy courses.
Use our on-demand courses to get trained and certified on cyber security concepts and best practices, critical infrastructure protection, and OPSWAT products and solution. Both introductory and advanced courses are available.
Join the conversation, and learn from others in our Community Forum. Our customers drive us forward, contribute product ideas, and get their questions answered.
Trust no file. Trust no device. - Company
OPSWAT provides Critical Infrastructure Protection solutions to protect against cyberattacks.
Over 1,000 customers worldwide trust OPSWAT to protect their digital assets and keep their data flows secure.
OPSWAT teams are filled with smart, curious and innovative people who are passionate about keeping the world safer. Join us, unleash your talent and help protect worldwide Critical Infrastructure.
Learn how OPSWAT cybersecurity solutions can protect your organization against cyberattacks by visiting us in person at live events, or attending a webinar.
Learn more about critical infrastructure protection, cybersecurity and OPSWAT products.
Trust no file. Trust no device.
Support
OPSWAT’s support team can provide you 24 x 7 x 365 coverage via phone, chat, or cases that you log with us.
Learn more about our support plans to determine which one best fits your needs.
Looking for help now?
OPSWAT Support Plans
| Silver | Gold | Platinum | US In-Country Platinum | Diamond | |
|---|---|---|---|---|---|
| Prices | 10% (No minimum) | 20% (USD 500 minimum) | 25% (USD 2,000 minimum) | 35% (USD 10,000 minimum) | 40% (USD 10,000 minimum) |
| Support Hours | |||||
| Support via OPSWAT Portal Case Management System | 7AM to 7PM business days | 24 hours on business days | 24 x 7 x 365 | 24 x 7 x 365 for blocker cases | 24 x 7 x 365 |
| Support via Chat | 7AM to 7PM business days | 24 hours on business days | 24 hours on business days | 7AM to 7PM business days | 24 hours on business days |
| Support via Phone | 24 hours on business days | 24 x 7 x 365 | 24 x 7 x 365 for blocker cases | 24 x 7 x 365 | |
| Incident Response Times | |||||
| First Response Times for Blocker Severity Issues | Within 4 hours* | Within 2 hours* | Within 1 hour | Within 1 hour | Within 1 hour |
| First Response Times for Lower Severity Issues | Within 3 business days | Within 2 business days | Within 1 business day | Within 1 business day | Within 1 business day |
| Hardware and Appliance Warranty** | |||||
| Advanced Replacement Warranty | Warranty sold separately | Warranty sold separately | Warranty sold separately | Warranty sold separately | |
| Customer Success Management*** | |||||
| Assigned Customer Success Manager | |||||
| Quarterly Conference Call Reviews | |||||
| Yearly Roadmap Review with the Product Team | |||||
| Quarterly Summary Reports | |||||
| Managed Services | |||||
| Complete Managed Service | |||||
| 24x7 Alerting and Resolution | |||||
| Active Monitoring of Hardware Health | |||||
| Active Monitoring of OPSWAT Software | |||||
| Remote Management for Support | |||||
| Ongoing Reporting | |||||
* During the hours covered in the that support plan
** See our Hardware and Appliance Warranty section below
*** These services offered upon request by customers with at least USD 5000 in annual support.
OPSWAT Hardware and Appliance Warranty Plan
OPSWAT’s Hardware and Appliance Warranty Plan is included:
- When you sign up for a subscription to any of our hardware products; or
- For the first year after you purchase any of our hardware products. Note that you may purchase extended warranty coverage, subject to the terms and conditions on our Legal page at https://www.opswat.com/legal.
The OPSWAT Hardware and Appliance Warranty Plan includes the following:
- Advanced Replacement: OPSWAT, at its own cost, will ship parts or a replacement unit to you within 2 business days of identifying a hardware defect as the cause of a critical or high severity issue. Once you receive the replacement unit(s) or part(s), the defective unit(s) or part(s) must be promptly shipped back to OPSWAT. OPSWAT will cover the cost of your return of any defective parts or units back to OPSWAT.
- On-Site Repair: If you purchase the MetaDefender Kiosk K-3xxx or L-3xxx series, OPSWAT can send a qualified technician to most locations to repair or replace defective components on-site within 1-2 business days after the confirmed arrival of the replacement part at your location. Please contact your sales team or your customer support team to determine if your location is eligible for on-site repair.
- Firmware Updates: OPSWAT will electronically provide firmware updates to you with detailed installation instructions, along with phone and web-session support as necessary.
Your success using our products is our success. If you are not successful, we have failed.
Dan Lanir
SVP, Customer Experience